MGT-MGT-571 Healthcare Operations Management
This graduate-level course explores a system overview of healthcare services with a framework focused on operations management in healthcare. Special emphasis will be placed on performance improvement and quality management (Kaizen, lean hospitals, Six Sigma). Evidence-based medicine as a platform for healthcare delivery, use of technology (virtual care, medical home, home health), and balanced scorecard utilization will be covered in depth. Special project management, including a focus on telemedicine (tele-ophthalmology and tele-dermatology), will be covered in depth. Emphasis will be placed on effective services scheduling, capacity management, and supply chain issues (as seen during the COVID-19 pandemic). Emerging trends in healthcare delivery (e.g. tele-visits and reimbursement effects) will also be reviewed.